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Customer Reviews.

sales

5

We were kept informed of the progress of the arrival of the new car at each stage and all the paperwork was completed prior to the collection of the new vehicle.

08 August 2017

service

5

I think the same answer as above. Always friendly, and efficient.

04 August 2017

service

5

Excellent

03 August 2017

service

1.5

Booked in to get aircon issue fixed and a service at same time to avoid taking car in again. service wasn't done as told not due until Sept despite car display saying Aug. Guess what, 1 week later service is now saying due! Very annoyed indeed

03 August 2017

service

2

Difficulty making appointment on phone. Mini need their own phone line. One member of service team tell me one thing, another member something different.

01 August 2017

service

5

Easy service and great staff.

28 July 2017

service

5

Everything completed on the car

27 July 2017

service

5

Very friendly staff welcoming and helpful

21 July 2017

sales

5

Just very impressive customer service. The sales executive actually listened first and then used his comprehensive knowledge to help construct the best product to meet my requirements.

19 July 2017

sales

5

Everything was as expected

15 July 2017

service

1

Called by mini to bring car in for recall job. Arrived at 9 bearing in mind live several miles away from garage.Went shopping while work completed.Mini called 1 and half hours later to say they hadn't got the parts to do the job and I could collect

14 July 2017

service

5

On my recent visit I explained what the issues were. I felt that I was listened to (and not dismissed as not knowing what I was talking about!). All issues were resolved.

14 July 2017

sales

5

Great communication.

14 July 2017

service

2

After recent service oil warning light came on had to search around late at night to get oilIt was obvious no one had checked the oil level at the service

14 July 2017

service

5

Very good frendly capable service staff

14 July 2017

service

5

Easy transaction from booking service to collection of valeted car on completion

12 July 2017

service

5

Staff were friendly, interested in my car and keen to help.

10 July 2017

sales

4

Good service from the salesman. There was a problem with the accounts department but this was dealt with promptly by the salesman.

08 July 2017

sales

5

Excellent

07 July 2017

sales

5

Same as above

06 July 2017

service

5

My Five Star rating says it all

05 July 2017

sales

5

As above - excellent salesperson - knowledgeable, competent, pleasant, professional. Didn't try to push anything. The Centre is well laid out, has plenty of different minis to view, is comfortable, has good coffee on tap and very nice loos!

05 July 2017

sales

5

Salesman Alex very knowledgeable and helpful Mini Harrogate are a top dealership

03 July 2017

service

1

Customer made to feel at fault. Disgusting considering was lied to about number of previous owners plus the unsafe condition of car. Will never use again.

28 June 2017

service

5

See question 1 above.

28 June 2017

service

5

Same answer as before

27 June 2017

service

3

Service booked in by central booking when car didn't need to be serviced for another 7,000 miles so had a wasted journey to Harrogate from York

21 June 2017

sales

5

I dealt with Alex and Mick, both of whom were very professional.

20 June 2017

service

5

Dealt with quickly & efficiently

20 June 2017

service

5

Friendly helpful staff. Always wash and hoover out car perfectly

14 June 2017

service

5

Excellent customer service. Staff member at the reception was exceptional.

12 June 2017

sales

5

Kept informed at all times of the progress of my order.All staff polite, courteous and helpful. Nothing was too much problem. Took time to ensure that I fully understood all aspects of the sale transaction.

09 June 2017

service

5

excellent and friendly service, highly recommended

09 June 2017

service

1

We were promised the car would be repaired in no more than a week, after 1week I contacted the garage to be told sorry it won't be ready till after the weekend, I turn up to collect the car to find its still not ready, poor communication

06 June 2017

service

5

Brilliant all round service: nothing is too much trouble and everyone you encounter is friendly; lovely environment to sit and wait.

04 June 2017

service

5

Everything went like clockwork

02 June 2017

sales

5

Mark Robson was brilliant - he wasn't pushy or patronising, explained everything super clearly to me (as a non-car fanatic), gave me an excellent deal, and was, quite frankly, a pleasure to do business with.

02 June 2017

service

1

Due to a number of problems , they still weren't resolved and staff we unhelpful

01 June 2017

service

5

Brilliant service, super price for MOT, all round excellent service thank you from the team at Harrogate Mini

31 May 2017

sales

5

Dealt with very courteously, kept informed about what was happening and felt valued. Service was brilliant and extremely helpful and friendly staff.

30 May 2017

service

4

Efficient service, car ready when required, like late opening hours. Car was washed, left to dry so had water marks on body work.

30 May 2017

sales

5

Leo Sharrat our sales rep was very competent and communicated regularly with us at every stage.

29 May 2017

service

5

Every thing was done that needed doing

24 May 2017

service

5

Friendly staff

24 May 2017

service

4

Quick and efficient

24 May 2017

service

5

there was a bit of a mix up and when I arrived at Mini Hgte they didn't have a booking it was at BMW Hgte. I was a little worried about taking the courtesy car provided, the staff were extremely nice to me

23 May 2017

sales

3

Love the car and everyone was very friendly and helpful. Only reason I gave this score was because I had to do a lot of the chasing myself and often didn't hear back for 24+ hours.

23 May 2017

service

5

Excellent customer service

23 May 2017

service

5

Because I know I can trust mini to do a good job.

23 May 2017

service

3.5

I didn't see any reference to the tyre wear being checked on the list. Also the locking arrangements have been reset from when I left the car to be serviced, and my presets on the radio have " disappeared " and I will have start again there !!