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Customer Reviews.

sales

3

Again it isn't the centre or the salesman but the company's policy on paperwork that spoilt my satisfaction. See further explanation above in the answer to question one's "why".

10 October 2017

sales

5

Very pleased with the service provided by Alex Williams at Harrogate he was very helpful and thorough

10 October 2017

sales

5

Mark Robson was really great and offered me a clear and concise solution Leo Sherratt has been outstanding in his customer service, nothing has been too much trouble

10 October 2017

service

5

Knowledgeable and nothing is too much trouble

09 October 2017

sales

5

A very pleasant experience

05 October 2017

service

4

Everything fine.

05 October 2017

sales

5

Just could not have received better service, from initial welcome by business manager to building up model and delivery of car by Leo. Excellent communication skills

05 October 2017

sales

5

This was all down to Alex Williams who went out of his way to be helpful at each stage.

05 October 2017

service

5

For the same reason as above

04 October 2017

service

5

an issue with corroded wheels was dealt with in a very satisfactorymanner. service staff were polite and attentive.

03 October 2017

sales

5

Alex, the sales person could not do enough for us. He kept us informed of the build schedule of our car, gave a comprehensive handover and offered to be available if we had any queries day or night.

03 October 2017

sales

5

As above

03 October 2017

sales

5

All went well just as promised

02 October 2017

service

5

Staff were all friendly and helpful and willing to take time to explain

02 October 2017

sales

5

Everything completed efficiently and professionally

02 October 2017

sales

4

It was an easy transaction, from when I went in for a quote to when I picked up the car. Nothing bad to say. All good

02 October 2017

service

5

The service was completed more quickly than expected allowing me to get away earlier than I anticipated. Whilst I obviously cannot comment on how the work was carried out I was very impressed by the service manager running the show at Harrogate.

29 September 2017

service

4

Difficult to get through by telephone as calls seems to be routed through from another dealership.

28 September 2017

sales

5

The help and advice from Alex.

27 September 2017

sales

5

At Stratstone Harrogate, Sales Executive Alex Williams and Business Manager Mark Robson handled the whole purchase for us. Despite fears from the past experiences with dealerships the whole process led by Alex was actually enjoyable and professional.

27 September 2017

service

5

.

27 September 2017

service

5

No problem is too much to sort out, no matter how small.

26 September 2017

service

5

All staff very helpful

26 September 2017

sales

5

The experience at Stratstone Mini Harrogate was brilliant! From initial enquiry, to driving away. Leo Sherratt looked after us really well and is a credit to the sales team. He was very knowledgeable and an absolute pleasure to deal with

23 September 2017

service

5

As above

23 September 2017

service

4

Nothing to complain about. Staff very courteous and well trained.

20 September 2017

service

5

Mini Harrogate always go above and beyond and guide you through any issues you're having.

20 September 2017

sales

5

See above.

20 September 2017

service

5

Fantastic service

16 September 2017

service

5

We were treated with courtesy and nothing was too much trouble for the staff.

16 September 2017

service

5

As above

15 September 2017

sales

5

The whole experience was excellent. From start to delivery Alex Williams was helpful, very knowledgeable about the car and was able to answer any questions professionally.Mark, the finance chap was equally professional and pleasant.

15 September 2017

service

5

Nothing to complain about, all straight forward.

14 September 2017

sales

5

Leo was very helpful and efficient.

13 September 2017

service

5

Couldn't have done enough everything completed with satisfaction and no hassle

12 September 2017

sales

5

see above

12 September 2017

service

5

The car came back with the wheels looking like new!

09 September 2017

service

2.5

A minor discrepancy on the billing, which I am assured is being sorted out

09 September 2017

sales

5

Did everything they could to get my car ready as quickly as possible!

05 September 2017

service

5

We were very satisfied. Had a problem with the cruise control. My car was booked in & a hire car was waiting for me when I got to the garage.

02 September 2017

service

5

Service carried out to my complete satisfaction

29 August 2017

service

5

As above car was ready within an hour and a half as promised whilst I waited

29 August 2017

service

2

The valet was complimementary which is great, although my cleaning equipment was used. The biggest disappointment was the sticker which is now in my windscreen and I can't remove it. This is really annoying!

29 August 2017

service

5

From start to finish the service was excellent

25 August 2017

service

1

Not happy at all, completely very poor

23 August 2017

service

5

Service has been quick and response rates excellent

22 August 2017

sales

5

Mick found a great car for us.

20 August 2017

service

5

Completely satisfied

18 August 2017

sales

5

Staff knew what they were talking about.

16 August 2017

service

4

Got lift into town whilst I waited which was good