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Customer Reviews.

service

5

Got a free valet - an absolute bonus

04 December 2017

service

5

This was a free Winter check, much appreciated, and completed quickly.

01 December 2017

service

5

There very friendly and helpful if there is a problem it get sorted not that there has been a problem

01 December 2017

service

5

Most, warranty check ans service all done in a few hours

01 December 2017

sales

5

Alex couldn’t have been more helpful, personable and knowledgeable. Would never buy from an over familiar pushy sales person and he did a great job

01 December 2017

service

4.5

A courtesy car would have been perfect, but non-availability is just that!

30 November 2017

sales

5

Was nice to get hot drinks and the staff were all helpful.

28 November 2017

sales

5

Quick and efficient. Delivery day was made special, exciting to see it in the separate show room and then be shown how everything works etc before taking it outside. Alex was brilliant - explanations spot on without being too techy!!!

28 November 2017

sales

5

Alex Williams at Harrogate mini was fantastic . Great customer service, excellent product knowledge and generally very helpful. Always returned calls and emails . He even delivered the car to my house.

28 November 2017

service

5

Very easy to book my car in and a complementary taxi

27 November 2017

service

5

Helped to sort out all problems with car

26 November 2017

service

5

Excellent service always

24 November 2017

service

5

Sorted out my tyre even though very close to closing time and would have given me a courtesy car if not been able to resolve the problem

22 November 2017

service

4

Service made easy, pick up arranged.

21 November 2017

service

5

Polite staff, on time service as they predicted and a clean car when finished

21 November 2017

service

5

While you wait service, in comfortable surroundings with friendly staff; fast service including car wash. Perfect!

21 November 2017

service

5

Personal service making the customer feel special

18 November 2017

sales

5

Considering I bought a brand new car, I had it within a month. Sam and Alex kept me up to speed along the way and helped tremendously when we had problems with my private number plate.

16 November 2017

sales

5

Kept up to date with all progress involved in purchase.

15 November 2017

service

2

zero documentation or information about any work carried out.Service history not updated on onboard computer. Was the service actually carried out? I have no proof if that's the case. No documentation in relation to tyre wear, brake pad wear etc.

15 November 2017

service

5

Great customer service, friendly and efficient. Time was also taken to explain things thoroughly to us.

14 November 2017

service

4

Quickly helped with problems

14 November 2017

service

4

there is room for improvement

14 November 2017

service

3

When I collected my keys and paid I was told my car had been cleaned,however when I got to my car it obviously hadn't been, how to make a customer feel let down, I didn't go back in as I needed to get on but I was disappointed.

11 November 2017

service

5

Great service departmentI was fitted in first thing next day which was important due to my workService staff are always very helpful and accommodating.Consistent excellent service

10 November 2017

service

5

As above. Mechanically can be serviced @ MOT’d at any dealer. Harrogate ho the extra mile. This wants the case 6 months ago.

09 November 2017

service

5

Happy with service

09 November 2017

service

5

Quick and efficient service

09 November 2017

sales

5

The service and attention given to us by Georgina and Leo during the sale can only be described as exceptional, which includes the after sales queries we have had, not to mention alterations to our original specification.

08 November 2017

service

3.5

The work we request has been done to our satisfaction and we have never had to return. We now joke when we leave saying ; see you in 12 months for the next service!

07 November 2017

service

5

Nothing is ever too much trouble

07 November 2017

service

5

Quick efficient and courteous service

07 November 2017

service

5

My car was booked in for a service I was offered a lift into HarrogateThe car was ready to be picked up on time it had also been washed

06 November 2017

service

4

Efficient, personal feel to service.

04 November 2017

service

3

Admin fine service incomplete

03 November 2017

service

5

Best service I have ever received from a dealership. Customer service was amazing.

31 October 2017

service

5

Alex Williams couldn't do enough answered all questions regarding new mini , kept me fully informed a very pleasant experience . Nothing to much trouble. Very knowledgeable about mini cars. Alex has also phoned to see how I am getting on with car

31 October 2017

service

4

Courteous and efficient. Great to get it cleaned too although they missed the inside boot!

31 October 2017

service

5

Polite, helpful staff and the work was done quickly and efficiently.

31 October 2017

service

5

Although only a health check after the first 12 months, the team were really helpful and friendly

31 October 2017

service

3

The staff at mini harrogate are always great and I love my car but I was quite unhappy when my car had its last appointment on the care plan and it wasn’t cleaned. This was disappointing as I was told this would happen.

30 October 2017

service

5

Easy access. Friendly helpful assistance. Job completed in time satisfactorily. Use of hire car while service was done

28 October 2017

service

5

Vehicle ready on time

25 October 2017

service

5

You did what you said you would

24 October 2017

service

5

You feel as if they treat your car like it was their own

21 October 2017

service

5

Helpful staff, car ready on time and valeted.

20 October 2017

sales

5

Excellent service and fair, balanced advice on options from a very knowledgable sales executive (Sean Shukralla). The centre also helpfully provided a loan car to cover the period between our preferred delivery date and the earliest one available

19 October 2017

service

5

Customer service is excellent

18 October 2017

sales

5

Always great customer service from all staff. Alex did particularly well on this occasion.

18 October 2017

service

5

The service received from Arber is the best I have received from any motor dealer. Arber is friendly, enthusiastic and has great product knowledge. He also carried out the repair whilst I waited even though I hadn’t booked the car in beforehand.

18 October 2017