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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
193 ratings and 135 comments received in the last 90 days.
03 June 2025
The process of deciding what would suit me was discussed fully and the sales person made the decision making process easy.
03 June 2025
Staff were friendly, courteous and professional. They were very helpful in arranging test drives to suit me. At the handover, they provided a detailed explanation of all of the car's features and how to operate them.
01 June 2025
From the first call to the final handover I couldn't recommend STRATSTONE MINI HARROGATE enough. Chris Byrne the Motability Specialist was excellent explained everything thoroughly & understood my needs completely. First Class Customer Service!!
28 May 2025
no pressure listened knowledge
16 May 2025
The staff made a daunting prospect easy. Special mention must go to Alex who is an asset to your company.
08 May 2025
As above
02 May 2025
Chris was lovely but there were a few hiccups, beyond his control possibly but overall good
27 April 2025
outstanding service, easy process without any problems
18 April 2025
Everyone was very helpful
15 April 2025
Very satisfied. Fantastic team. Very welcoming, professional members of staff
14 April 2025
Apart from the wrong colour ordered all good. Andrew sorted that quickly and the car was only delayed by 3 weeks.
14 April 2025
All the staff at Harrogate Mini, and especially Ben Killick were all helpful and enthusiastic. Excellent customer service.
13 April 2025
Jordan got me the best deal for my car. My car was delivered earlier than expected. Jordan kept in touch with me with any updates she had for me. She showed me how to use my new car and explained everything in detail.
08 April 2025
Ben and Jordan extremely helpful, clearly explained everything and made it a quick smooth process
04 April 2025
Chris was brilliant, my handover was so informative, easy and helpful, Chris was extremely patient and went back over anything I didn't understand
03 April 2025
Great team always ready to help. They appreciated my order of a new car.
24 March 2025
Just one problem. Your Admin Team allocated the number plate to two different cars and my one had to be changed.
23 March 2025
Alex was great - friendly, professional and always quick to respond to any queries. However, when we collected our new car, there was 11 miles of fuel in the tank (less than £1). This ruined the whole experience. Disgraceful.
05 June 2025
As above, an overall great service.
05 June 2025
As above in 1. A very expensive and unexpeced piece of work.
05 June 2025
Oil Service done, car cleaned, health check form issued.
04 June 2025
Everything went ok.
03 June 2025
5 stars, I always have confidence leaving my car with Ryan.
02 June 2025
As above.
01 June 2025
Really good communication and service
31 May 2025
Always friendly, helpful and professional etc etc.
31 May 2025
As above.Excellent.Able to talk to a real person when booking on the phone.friendly and efficient throughout.car also cleaned inside and out.
29 May 2025
Quick service, very helpful.
29 May 2025
My mini was collected and returned exactly as requested. I was kept informed of the progress and the vehicle was washed and vacuumed.
28 May 2025
The battery is fixed. My car was also clean and it really needed that wash.
28 May 2025
Always very helpful and pleasant.
28 May 2025
speedy professional repair
27 May 2025
A pleasure to deal with.
26 May 2025
Well looked after by Alex
25 May 2025
X
23 May 2025
Had 4 new tyres fitted and I was given options on which to choose based on my annual mileage
23 May 2025
See 1.
20 May 2025
As above answer
20 May 2025
All done as expected But a bit disappointed that I needed to have my car in to MINI for not 1 but 3 recalls. Not Stratstones fault but MINI need to get quality sorted out on new models before release
19 May 2025
See above
19 May 2025
S
18 May 2025
Told all was fine??
17 May 2025
Efficient and knowledgeable Jordan
14 May 2025
See previous answer
14 May 2025
Courteous and professional staff.
13 May 2025
My car was serviced promptly and efficiently.
12 May 2025
Car required full service and got it
12 May 2025
Garage has a good feel when you walk in. The staff are very courteous, helpful and make you feel welcome.This is the best garage l have done business with over 57 years
12 May 2025
The customer service team at the Harrogate branch are friendly, supportive. They offer competitive servicing. I always my car is in good hands when st the garage.
09 May 2025
Fantastic and helpful service from Ryan and the Mechanics to rectify the noise from the engine of my vehicle. A very quick response from my initial call to taking in my car and to the issue being resolved.
08 May 2025
Ryan is Superb. Very pleasant to deal with and very efficient and organised.
08 May 2025
Again helpful staff. Able to give me a convenient waiting slot when I booked. Saw Ryan, in Service Dept, who kept me informed of progress with the work being done. Had to have two new tyres which were in stock so job was completed.
06 May 2025
Service team were very good, listened to our concerns and answered our questions Diagnoses of the fault was differnet to the road sude assist therefore still not fulky confident it is fixed
06 May 2025
Finished on time and very good wash.
05 May 2025
Compared to Audi Knaresbrough, Mini Knaresbrough staff do not treat the customer in the same manner,
05 May 2025
Fault not rectified & had to arrange to bring my vehicle back and collect a hire car from Enterprise. Mini connect would not recover as advised by Harrogate and Enterprise would not deliver a vehicle as advised it had to be collected from their depot
05 May 2025
I was very impressed as always, kept up to speed with what was going on and added bonus of getting my car washed
05 May 2025
No hitches
05 May 2025
Service advisor Ryan Pride made me feel very welcome and ensured my visit went smoothly. Work was done as needed, for a recall, and my car was washed prior to me picking it up.
03 May 2025
Friendly welocome by Dominic who explained everything car washed ready for collection
01 May 2025
5 star , always done what's needed and so friendly staff . Car always returned clean and tidy
30 April 2025
Took my car in on a recall. Easy to book appointment. Kept in the loop and great customer service from Ryan in Harrogate Service Department.
29 April 2025
Great service and the team ar Harrogate are always a pleasure to deal with
28 April 2025
Very good service
27 April 2025
Very quick with repair
27 April 2025
Strong customer service
27 April 2025
Welcoming place
25 April 2025
Great customer service
23 April 2025
Good service and comms
22 April 2025
Satisfied with the overall day, l took my car in, it was ready when l wanted it a
21 April 2025
Good service
20 April 2025
I liked the person who looked after me and everything was fixed. The video check of my brakes and tyres was unexpected but very welcome.
16 April 2025
The car was sorted out swiftly. I waited the time that I was told.
15 April 2025
Great customer service
15 April 2025
Excellent service provided, and very professional service from Ryan
14 April 2025
Unfortunately my sat nav display has changed and now I don't have satellite view
14 April 2025
Excellent from beginning to end.
14 April 2025
Good service
13 April 2025
Simply Ryan, exceptional customer service from the booking to picking the car back up
11 April 2025
Always a good experience
11 April 2025
Brake service completed
10 April 2025
Very
10 April 2025
Excellent service desk, a warm welcome and super-efficient. Ryan is always a pleasure to deal with. Service carried out promptly. Advice on work needed in the coming months was useful.
09 April 2025
Courteous and sympathetic service in arranging my appt. Excellent mechanical service on the day
08 April 2025
Excellent service and everything was explained in detail and within budget.
07 April 2025
Service was great, checked in online and space to work while waiting for MOT
07 April 2025
As per answer one although I do feel it's a bit expensive for there being nothing wrong with the vehicle. Hence the four stars.
07 April 2025
Customer service was very friendly and efficient
07 April 2025
I am satisfied with the service experience but not so satisfied with the waiting experience. I was extremely cold after 2 hours and glad to get back into my car!
06 April 2025
Excellent, consistent standard of customer service Provided particularly by RYAN Who as always, was an excellent ambassador for MINI and the Stratstone Harrogate dealership I would also like to mention SEB, who was on placement at the dealership
06 April 2025
Welcoming team. Everything was clearly explained.
06 April 2025
Wonderful customers service by Neil and Ryan, they kept me updated with the progress of my car and when returning to collect it , again totally keep me updated with no wait whatsoever . Thank you
05 April 2025
Staff went through everything that required some work.Really convenient being provided with a courtesy car.
03 April 2025
Ryan is absolutely great - always helps me out of a tough spot and I really appreciate his professionalism. Thanks, Ryan! I also appreciate the video about the car's status from the mechanic - very reassuring to know all is ok.
02 April 2025
All went to plan, perfect service
02 April 2025
Specifically on this 'Service' experience I have been happy so 3 out of 5 but no loan car (above) and 3 week delay on warranty issue ( below) probably 1 out of 5. This leads to an average of 2 out of 5.
02 April 2025
Very professional and courteous. Dom helped to retrieve difficult situation after poor contact centre experience - well done!
01 April 2025
Good standard of care but high cost of service
01 April 2025
Great staff on the service desk at Stratstone Harrogate. Always friendly, helpful and efficient.
01 April 2025
Always a joy to go there.
01 April 2025
Job was done on time and I was kept informed of progress.
31 March 2025
They were very friendly and helpful. Especially the man I spoke to over the phone from the bookings department was really lovely.
30 March 2025
I was satisfied I just thought that the garage could have contacted me earlier with a phone call rather than myself having to phone to see what the situation was from me bringing the car in on the Friday to me ringing on the Tuesday.
30 March 2025
It was a very smooth experience
30 March 2025
Staff was polite and professional, the service they provide was excellent the quotation was unreal and wayyyyy to high for what my car needed doing.
29 March 2025
Quick and easy and courtesy car was sorted promptly
29 March 2025
Service carried out very efficiently
28 March 2025
Servicing great - no problems, works well for us despite distance from home but probably would not come for MOT again.
23 March 2025
Professional and done in a relatively speedy time
22 March 2025
Excellent friendly service
21 March 2025
I appreciated the reminder call the day before as i had forgotten about the appointment. Everyone was friendly and welcoming when i dropped off and picked up the car. I was made aware as soon as the car was ready.
21 March 2025
Easy to book my car in and excellent help from service department. Dom was very helpful.
19 March 2025
Five stars to the service team
19 March 2025
Great staff, made everything very easy
18 March 2025
Kept appraised and updated on service. Staff friendly and knowledgeable.
18 March 2025
The staff were very polite and informative and ensured the experience was hassel free
18 March 2025
Quick service for hand over and pick up of my vehicle. Staff gave advice but didn't put any pressure on me to have work done.
17 March 2025
Simple to book service work. Quality work done. Helpful honest feedback. Feel that the car is being cared for.
17 March 2025
Staff very helpful, knowledgeable and efficient.
17 March 2025
they did as they were asked
17 March 2025
Good service
16 March 2025
-
16 March 2025
Staff excellent. Expensive for a major service but that's not set by them so unfair nonetheless price is a factor.
16 March 2025
A little bit of a wait to drop my keys off which I haven't experienced before. Suggested repairs were expensive
15 March 2025
As above even price for tyre was reasonable
14 March 2025
Consistently helpful and pleasant
14 March 2025
All the work was carried out as planned and in the time agreed.
14 March 2025
Service was carried out as said. However I asked, as it's my car registered in my name, for all correspondence to be sent to me. This email went to my husband's email address. Please delete my husband's information as I was told would happen.
14 March 2025
It took longer than expected due to staff shortages however I was prewarned.
14 March 2025
They couldn't have done anything better.
13 March 2025
Ryan is always excellent and very helpful and, although servicing is not cheap with Mini, you still seem to find yourself smiling even as the cash is ripped out of your pocket!
12 March 2025
Great customer service from the service desk
12 March 2025
Great dissatisfaction after spending much money with MINI Harrogate
12 March 2025
Everything went very smoothly from handing over our car to picking up the loan car.
03 June 2025
nil