OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
153 ratings and 101 comments received in the last 90 days.
24 September 2025
Terrible service. Misled throughout processes
23 September 2025
happy
22 September 2025
Outstanding customer service
10 September 2025
good service
10 September 2025
It was the most straight forward car purchase I have ever had. No hassle, no stress, simple & relatively quick process. Very friendly and professional service received
29 August 2025
Purchase experience was very good and Chris Boyce was really Knowledgeable and did not pressure for a sale.. The only negative experience was with collection and connection of phone to car. I had to return the following day and sorted .
21 August 2025
Everyone was polite and friendly
09 August 2025
Nothing was too much trouble . Alex did a great job. I have to say the whole sales team seemed to be very busy with end of July 2025 sales so on occasions we felt a little rushed. I would have given 4.5 stars.
04 August 2025
All went smoothly with no issues.
22 September 2025
They were friendly and looked after us well, arranging that the car was serviced in a timely manner. Did not keep us waiting.
21 September 2025
Good communication throughout
21 September 2025
Always been very amenable and anything I've asked
20 September 2025
All staff acted professionally and politely. All went as advised. They contacted me the day before to remind me of the service appointment and confirmed approximately how long it would take. Got a lovely cup of tea whilst i was waiting
18 September 2025
Efficient work. Clear communication.
16 September 2025
Works conpleted on time.
16 September 2025
No problems, checked everything and fine.
16 September 2025
Excellent service and customer friendly.
16 September 2025
As always, very helpful.
15 September 2025
Very professional and friendly staff.
24 September 2025
Friendly courteous and informative. Always confident of excellent service and the best deal at Stratsone Harrogate. All members of staff have great customer service skills. AJ has been so helpful!